Step 1: Raise It Directly
Contact the tradie in writing describing the specific problem. Give them a reasonable opportunity to rectify before escalating.
Step 2: Document Everything
- 1 Photograph all defects with timestamps
- 2 Keep all quotes, contracts, invoices, and receipts
- 3 Get a second tradie's opinion on rectification cost
Step 3: Fair Trading
Lodge a complaint with the consumer protection authority: NSW Fair Trading, Consumer Affairs Victoria, QBCC.
Step 4: Tribunal
- 1 NSW: NCAT
- 2 VIC: VCAT
- 3 QLD: QCAT
- 4 SA: SACAT
- 5 WA: SAT
⚠️ Watch out: Never make final payment before inspecting the work thoroughly.
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